Intent
Max Advanced Brakes is committed to providing a barrier-free environment for all stakeholders, including clients, employees, job applicants, suppliers, and any visitors who enter the premises, access information provided by the company, or use the company’s goods and services.
The company will work to identify and remove barriers, and prevent new barriers, for persons with disabilities as they relate to employment, communication, the built environment, and transportation at Max Advanced Brakes. This policy outlines the company’s accessibility plan and strategy for identifying, removing, and preventing these barriers.
Definitions
Barrier: Includes any physical, architectural, technological, or attitudinal, anything that is based on information or communications, or anything that is the result of a policy or a practice that hinders the full and equal participation in society of a person with an impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment, or a functional limitation.
Disability: Any impairment, including a physical, mental, intellectual, cognitive, learning, communication, and sensory impairment, or functional limitation that is either permanent, temporary, or episodic in nature. It can be evident or not in interaction with a barrier to hinder a person’s full and equal participation in society.
Guidelines Accessibility Plan
The accessibility plan will include an overview of our policies, programs, practices, and services in relation to the identification and removal of barriers, and the prevention of new barriers. This accessibility plan was updated on July 11, 2023, and will be every five years following that or sooner.
The accessibility plan will be developed in consultation with persons with disabilities and indicate the manner in which they were consulted. This process will be followed for the creation of and any updates made to the plan. Max Advanced Brakes will adhere to all requirements made by regulation in the development and ongoing maintenance of the accessibility plan.
Employment
Max Advanced Brakes understands that improving workplace accessibility and ensuring an accessible recruitment and selection process for applicants with disabilities can contribute to a more diverse and welcoming workplace culture. The company will make every effort to identify, remove, and prevent barriers by developing inclusive employment procedures that support persons with disabilities. Where necessary, accommodations will be made during the recruitment and selection stages, and throughout the employment life cycle. All training and development programs provided will consider employee’s barriers and abilities.
Communication
Upon request, Max Advanced Brakes will provide or arrange for accessible formats and communication supports for employees, applicants, or persons accessing the company’s goods or services. The company will consult with the individual to determine the specific barrier and the best way to provide support. Such accessible formats and communication supports are conversion-ready and will be provided in a timely manner and at no additional cost.
Built Environment
Max Advanced Brakes will work to ensure that the built environment, including building interiors and exteriors, are designed to facilitate barrier-free access to goods or services. If areas of the built environment are not accessible for certain individuals with disabilities, the company will work with the individual to provide an alternate means of access.
Transportation
Max Advanced Brakes will ensure accessible transportation services are available for necessary individuals with a disability. If an individual cannot use conventional transportation services, the company will provide an alternate accessible method of transportation. Options will take into account the availability of the transportation, the nature of the disability, and any associated safety concerns.
Feedback
Max Advanced Brakes welcomes feedback regarding our accessibility plan and any barriers encountered by persons with disabilities. Feedback forms, along with alternate methods of providing feedback verbally (in person or by telephone) or written (handwritten, delivered, website, or e-mail), will be available upon request. Individuals who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based the concerns or complaints that were submitted.
Feedback can be submitted to:
Phone: 1-888-835-2399
Email: HR@maxbrakes.com
Write to :
Human Resources Department
Max Advanced Brakes
280 Hillmount Rd, Unit 5
Markham, ON, L6C3A1
Alternative accessible formats and communications will be considered upon request and upon consultation with the client.
Max Advanced Brakes is committed to ensuring equal access and participation for people
with disabilities. We are committed to treating people with disabilities in a way that allows
them to maintain their dignity and independence. We believe in integration and we are
committed to meeting the needs of people with disabilities in a timely manner. We will do so
by removing and preventing barriers to accessibility and meeting our accessibility
requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s
accessibility laws.
Max Advanced Brakes is committed to meeting its current and ongoing obligations under the
Ontario Human Rights Code respecting non-discrimination.
Max Advanced Brakes understands that obligations under the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its
obligations under the Ontario Human Rights Code or obligations to people with disabilities
under any other law.
Max Advanced Brakes is committed to excellence in serving and providing goods, services or
facilities to all customers including people with disabilities. Our accessible customer service
policies are consistent with the principles of independence, dignity, integration and equality
of opportunity for people with disabilities.
Max Advanced Brakes will comply with the accessibility standards set out in the AODA and its
regulations. This includes, but is not limited to, the following areas:
Customer Service: Ensuring that all employees receive training on providing accessible customer
service.Providing accessible customer service in-person, over the phone, and online.
Information and Communication: Ensuring that all public-facing information is made
accessible upon request.Providing accessible formats and communication supports for
individuals with disabilities.
Employment: Ensuring that employment practices are inclusive and barrier-free.Providing
accommodation for employees with disabilities.
Built Environment: Ensuring that physical spaces are accessible to individuals with
disabilities.
Training: Max Advanced Brakes will provide training to all employees, volunteers, and others
who interact with the public on our behalf. Training will include information on the
requirements of the accessibility standards and how to interact with individuals with
disabilities.
Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed
on the parts of our premises that are open to the public and third parties.
When we cannot easily identify that an animal is a service animal, our staff may ask for
documentation (template, letter or form) from a regulated health professional that confirms
the person needs the service animal for reasons relating to their disability.
Support Persons: A person with a disability who is accompanied by a support person will be allowed to have
that person accompany them on our premises.
Feedback Process: Max Advanced Brakes welcomes feedback on the accessibility of our
products, services, and facilities. Feedback can be provided in person, by telephone, in
writing, or by email. Contact information for submitting feedback will be made available on
our website and at our business locations. All feedback including complaints will be directed
to the Human Resources Department and customers can expect to hear back in 2 business
days.
Modifications to This or Other Policies: Max Advanced Brakes is committed to reviewing
and, if necessary, updating this policy in accordance with the AODA and other relevant
legislation.
Contact Information: For more information on this policy or to provide feedback,
please contact: Dalia Charlery – Human Resource Department - hr@maxbrakes.com
888-835-2399 EXT 130
Availability of Documents: This Accessibility Policy and related documents will be made
available to the public on Max Advanced Brakes’ website.
Review and Update: This policy will be reviewed and updated at least once every five years, or more frequently if required.
Click here to download the Accessibility Compliance Report